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Common Questions

How will my plant arrive?

At The Lakewood Plant Company, ensuring the well-being of our plants is our top priority. We understand that the journey from our nursery to your home can be an adventure for our green friends, and we want them to arrive happy and healthy.

To facilitate a safe and comfortable voyage, our plants are shipped in their nursery grow pot. This decision is rooted in the belief that maintaining them in their original pot during transit minimizes the risk of stress and shock. By avoiding repotting before leaving the greenhouse, we ensure a smoother transition to their new environment.

For those who choose to pair their plant with one of our stylish planters, rest assured that the grow pot will be securely nestled inside. In the case of larger plants and planters, including faux plants, the planter may ship separately due to its weight, ensuring the utmost care in handling.

For our local customers visiting our store in Lakewood, OH, we offer the convenience of freshly potting plants in-store. This service not only provides your plants with a shorter journey to your home but also reflects our commitment to local plant parents, making the plant-parenting experience even more delightful.

Do I have to repot once my plant arrives?

In short, no immediate repotting is necessary. Allow your plant to acclimate in its new environment for about two weeks. Once adjusted to your home's light and temperature, consider potting it into its ceramic planter. Note that the planter may be wider than the nursery pot, providing space for future growth, though repotting remains optional. As long as your plant thrives in its nursery grow pot, there's no rush to repot—let your plant guide your choice. Embrace the mantra 'plant care is self-care' in your way, whether it's leaving it in the nursery pot or taking the hands-on approach of repotting. Explore what works best for you and your plants.

My plant arrived damaged, what do I do?

Rest assured, we stand by the quality of our plants with our 30-Day Customer Happiness Guarantee. If your plants don't arrive in a happy, healthy condition, we replace them for free. While minor signs of stress are natural, if the damage surpasses minor blemishes, contact us within 30 days of receipt, and we'll promptly send you a replacement.

This guarantee covers both online and in-store purchases within the initial 30 days. To facilitate the process, provide photos showcasing the damage, aiding us in refining our packaging methods. For online orders, replacements can be arranged at any of our physical stores, though we recommend checking availability by contacting your nearest shop beforehand, as inventory may vary.

Remember, it's typical for live plants to exhibit minor stress signs post-transit. To revive your plant from its journey, consider gently pruning any damaged foliage, such as bent stems or yellow leaves. This practice redirects energy towards new, healthy growth. For additional plant care support, explore more resources [here].

What type of plant care support do you provide?

Tip: Forgot the plant's name? Check your order confirmation email, the "Order History" on your Account page, or the packing slip included in your shipment.

Visit our blog for a wealth of articles on plant care—covering everything from finding the perfect spot in your home to watering schedules and more.

Join our workshops and events, available both online and in-person at our stores, to enhance your plant care knowledge.

For personalized assistance, reach out to our Customer Happiness Team—a group of plant care experts available anytime. We're here to help you nurture your plants with confidence.

What is your return policy?

In the rare event that your order arrives damaged, please inform us within 30 days to take advantage of our 30-Day Customer Happiness Guarantee. To facilitate a swift resolution, provide photos as proof of damage, aiding us in enhancing our packaging processes. Regrettably, we are unable to accommodate returns or exchanges without this documentation. Your satisfaction is our priority, and we appreciate your understanding as we work to ensure the quality and integrity of our products.

Shipping

When will my order ship?

Your order at Lakewood Plant Company typically ships within 2-4 days. We aim for swift dispatch, but please be aware that we don't fulfill orders on national holidays. During inclement weather, shipments may be briefly delayed to ensure the safety of your plants. Your satisfaction and your plants' well-being are our priorities.

Wrong shipping address?

No worries! If you catch the address mistake within 24 hours of placing your order with Lakewood Plant Company, contact us ASAP for assistance. Unfortunately, once the order is shipped, we can't make any changes. Thanks for understanding as we strive to ensure your plant reaches its intended destination.

How long does shipping take?

Orders ship from our greenhouse in Ohio, so standard delivery may take between 3-7 business days from departure depending on the destination. Expedited shipping takes 2 business days. During periods of inclement weather, shipments may be delayed for the safety of your plant.

How much is shipping?

If order tracking shows 'Delivered,' we ask that you please wait it out. Sometimes our shipping partners provide delivery notifications before the item was received, or sometimes it’s delivered to a neighbor in the same building but not the actual addressed recipient.

If it has been 3 days and is still a no-show, email us at orders@LakewoodPlantCompany.com and we’ll get you set up with a replacement order.